How do you solve a problem with users finding what they’re looking for in the digital space?
by Joseph Jeffery
“When I took over in 2020, the pandemic was in full swing. Our physical space was sound, but not being used due to curtailments on gathering. We had thousands of beautiful kits filled with learning materials that weren’t able to move because there was uncertainty over whether COVID-19 transmitted on surfaces. The virtual space was suddenly a much more important part. All that groundwork that had been done paid off, yet it wasn’t set up for so much of our work to move online.” ( Joseph Jeffrey).This paper outlines the transformational journey for a District Learning Commons leader in Prince George B.C. when pandemic realities hit.